When you check out, you have to select which region you live in (for UK customers you can also select standard, express or special delivery).
UK - Standard delivery
UK - Express delivery
UK - Special Delivery- option suspended (by Royal Mail)!
BFPO - British Forces Post Office - please see below
EU Resident - Recorded AIRMAIL using Royal Mail International Signed-for or Tracked service
EU Resident - Standard AIRMAIL using Royal Mail International Priority service
non-EU Resident - AIRMAIL using Royal Mail International Tracked or Tracked and Signed service
non-EU Resident (selected countries) - Standard AIRMAIL using Royal Mail International Priority service
UK Customers –
If you wish to collect in person, select 'I have a gift voucher or promo code' on the Order Summary page during checkout, then enter COLLECT in the voucher code box, the postage charge will be removed. - option suspended!
if you select Standard delivery,
orders in parcels will normally be sent by Royal Mail RM48 Tracked service (up to 2kg), (Parcelforce 48 or multiple Tracked 48 over 2kg),
orders in envelopes (ie.accessories) will normally be sent by Royal Mail 2nd Class Signed-for service.
If your cart total is less than £16.50 (Parcels) or £20 (envelopes) we will mail your order untracked using 2nd Class or RM48 Service.
If you select Express delivery,
orders will normally be sent by Royal Mail RM24 Tracked or 1st Class Signed-for service (up to 2kg), (Parcelforce 24 or multiple 1st Class Signed over 2kg),
If your cart total is less than £10 (Parcels) or £20 (envelopes) we will mail your order using 1st Class or RM24 Service.
If you select Special Delivery,- option suspended!
orders will normally be sent by Royal Mail Special Delivery Next Working Day service (up to 2kg, Parcelforce AM or multiple SD ND over 2kg). nb. Working Day does not include Saturdays or Sundays.
If you prefer us to use a Courier Service such as MyHermes to try and save on postage, please contact us before ordering so we can arrange a quote and send you instructions on how to proceed. We do not recommend or endorse any courier service.
BFPO Customers –
Please check out using the Purchase Order payment option and we will work out the correct BFPO postage and email you a Paypal invoice.
We are happy for customers to call and collect items to save on postage - simply select 'collect in person' as your delivery option
Overseas Customers –
We normally use Royal Mail International Tracked (or Tracked and Signed) delivery for orders of £20 or more (including tax)
For orders under £20 (including tax), European residents and residents of selected other countries (accessories and parcels <250g only) can opt to use Standard AIRMAIL using Royal Mail International Priority service (nb. Economy Service is suspended during the COVID-19 crisis)
We will usually post items within 1 working days of cleared payment. Please allow 5 working days for cheque payments to clear. WORKING DAYS ARE MONDAY THROUGH FRIDAY EXCEPT BANK HOLIDAYS
We calculate recorded postage based on the weight of the items in the cart, up to a maximum of 20kg (2kg BFPO and overseas).
If the weight of items is more than this, the postage will be set to £99.99.
If this happens, please email us before attempting to check out so we can calculate the best option for postage.
Some items are too large by volume to ship by normal airmail, even though they are below 2kg in weight. In this instance the overseas postage will have a surcharge of £50 applied.
Again, if this happens, please email us before attempting to check out so we can calculate the best option for postage.
We reserve the right to refuse to ship an order if the wrong postage has been charged. In this circumstance, we will invoice the customer for the extra delivery charge required and allow the customer to cancel at no cost if the charge is unacceptable.